How Can We Help?

Getting Started

How do I add a medication?

Tap the + button on the Home or Cabinet screen. You can enter details manually or use the Label Scanner to photograph your prescription bottle. Always review and confirm any scanned details before saving.

How do I set up reminders?

When adding or editing a medication, add one or more schedules (Morning, Afternoon, Evening, or Night). PillWheel will send a notification at the configured time each day your medication is due. Make sure notifications are enabled in your device Settings for PillWheel.

What is the Pill Wheel?

The Pill Wheel is a visual weekly overview of your medication schedule. Each cell represents one period of one day. Tap any cell to open the detail sheet and log, skip, or review doses for that day and period.

Account & Data

How do I delete my health data?

Go to Settings → Delete Health Data inside the app. This permanently removes all your medication logs. Your medication list will remain. This cannot be undone.

How do I delete my account?

Go to Settings → Delete Account inside the app. This permanently deletes your account, all medications, all logs, and all health data. No support ticket is required. This action cannot be reversed.

Can I export my data?

Yes. Go to Settings → Export My Data to download a CSV of your medication list. You can share it via email, AirDrop, or any other app.

Notifications

I'm not receiving reminders. What should I do?

• Open your iPhone Settings → PillWheel → Notifications and confirm notifications are allowed.
• Check that the medication has an active schedule with the correct days and time.
• Make sure Do Not Disturb or Focus mode is not blocking PillWheel notifications.
• Go to Settings → Notifications inside PillWheel and tap Enable Reminders to re-register.

Can I customise notification times?

Yes. When adding or editing a medication schedule, tap the time field to set a specific time for that period rather than using the default.

Subscriptions & Billing

What's included in the free plan?

The free plan includes up to 3 medications and 2 label scans. All core features — reminders, the Pill Wheel, providers, appointments, and the emergency card — are available on the free plan.

What does PillWheel Pro include?

PillWheel Pro removes the medication and scan limits, giving you unlimited medications and unlimited label scans.

How do I cancel my subscription?

Subscriptions are managed through the App Store. Go to iPhone Settings → your name → Subscriptions, find PillWheel, and tap Cancel Subscription. You will retain Pro access until the end of your current billing period.

How do I restore a previous purchase?

Open PillWheel and go to the upgrade screen. Tap Restore Purchases to restore a previous Pro subscription on the same Apple ID.

Privacy & Security

Who can see my medication data?

Only you. PillWheel uses row-level security so your data is only accessible to your account. We do not sell your data or share it with advertisers. See our Privacy Policy for full details.

Are my prescription images stored securely?

Prescription images you upload are stored in a private, access-controlled storage bucket. They are only accessible to your account and are deleted when you remove the prescription or delete your account.

Still Need Help?

If you didn't find the answer you were looking for, email us directly:

• Email: info@lintio.org

Please include your device model, iOS version, and a description of the issue. Screenshots are always helpful.